Telecommunications are a wonderful thing. Unless of course the person using it is a complete jackass. I work in a contact center for Johnson and Johnson. It is not a hard job. In fact once you've been doing it a while, it's rather easy. The stress level on the other hand is unbelievable. I'm glad I only work part time. I don't think I could handle being on the phone for eight hours a day dealing with the general public. The four hours that I am working are more than enough for me.


While working in the office today, a co-worker of mine had to deal with a small minded person who also works for the J&J Companies. I would name him, but I just might email him a link to my blog instead. It wasn't off color, but it was very condescending.

I've done a lot of work on the phones. I worked as a telephone operator for AT&T and and for an answering service as well. If there's one thing that I've learned it's people are extremely brave when they have the safety of distance. What I don't understand is, if you want me to help you, why be a jerk?

Next time you're on the phone, remember you aren't talking to a computer but a human being who has been on the phone all day and probably abused by someone else. Be patient and state your issue no matter how upset you are. The nicer you are, the more willing the customer service person on the other endo fo the phone will be willing to help you.